
In this issue:
ICMA Releases New Edition of Emergency Management TextbookHere's a full chapter excerpt from this brand new edition of ICMA's landmark textbook on emergency management. A Budgeting Guide: Syllabus and Other FREE Classroom ToolsIf you're looking for some great Excel exercises and engaging discussion questions for your budgeting class, check out these FREE classroom tools Bob Bland developed to accompany A Budgeting Guide for Local Government, 2nd Edition. Ethical Courage: Doing the Right Thing Even When It's PainfulA measure of an individual's ethical courage is how that person deals with problems when something goes wrong. Here are some examples from local government managers. ICMA's 311/Centralized Customer Survey Results Available to AcademicsICMA conducted a national Local Government Customer Service Systems (311) survey that explores successful implementation of these systems and how they are being used to respond to citizen needs and strengthen local government-constituent relationships. Adjuncts' CornerThis month in Adjuncts' Corner, Ray Cox III, Ph.D. helps you with the difficult task of deciding on reading assignments for your course.
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Contacts
Editor: Allison King aking@icma.org ICMA Press Publishing Director: Ann Mahoney amahoney@icma.org NASPAA Marketing Director: Scott Talan talan@naspaa.org Customer Service: customercontactcenter@icma.org ICMA Telephone: 202-289-4262 Was this e-mail forwarded to you? If so, you can sign up to receive it monthly.
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