Wednesday, December 05, 2007

In this issue:


ICMA Releases New Edition of Emergency Management Textbook

Here's a full chapter excerpt from this brand new edition of ICMA's landmark textbook on emergency management.
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A Budgeting Guide: Syllabus and Other FREE Classroom Tools

If you're looking for some great Excel exercises and engaging discussion questions for your budgeting class, check out these FREE classroom tools Bob Bland developed to accompany A Budgeting Guide for Local Government, 2nd Edition.
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Ethical Courage: Doing the Right Thing Even When It's Painful

A measure of an individual's ethical courage is how that person deals with problems when something goes wrong. Here are some examples from local government managers.
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ICMA's 311/Centralized Customer Survey Results Available to Academics

ICMA conducted a national Local Government Customer Service Systems (311) survey that explores successful implementation of these systems and how they are being used to respond to citizen needs and strengthen local government-constituent relationships.
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Adjuncts' Corner

This month in Adjuncts' Corner, Ray Cox III, Ph.D. helps you with the difficult task of deciding on reading assignments for your course.
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Contacts
Editor: Allison King aking@icma.org
ICMA Press Publishing Director: Ann Mahoney amahoney@icma.org
NASPAA Marketing Director: Scott Talan talan@naspaa.org
Customer Service: customercontactcenter@icma.org
ICMA Telephone: 202-289-4262

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