DEPARTMENT OF COMMUNITY AND RECREATION SERVICES

Customer Bill Of Rights

Article One
Each Customer Has the Right to Always Receive a Warm Welcome, Greeting, and Smile, and Be Treated with Dignity and Respect, Free from Sexual Harassment and Discrimination, from All Department of Community and Recreation Services Staff

Article Two
Each Customer Has the Right to Receive Service regardless of Race, National Origin, Gender, Age, Religion, or Disability

Article Three
Each Customer Has the Right to Contribute to the Planning of Events, Activities, and Services

Article Four
Each Customer Has the Right to Complete Confidentiality Regarding Personal Records and Information and Access to Those Records

Article Five
Each Customer Has the Right to Choose to Participate in Activities of His/Her Choice

Article Six
Each Customer Has the Right to Be Informed of the Eligibility Requirements, Rules, and Regulations of Each Activity, Program or Service

Article Seven
Each Customer Has the Right to Be Advised in Advance of Service Options, Choices, Schedule Changes, and Other Information Necessary to Make an Informed Decision Concerning Participation

Article Eight
Each Customer Has the Right to Be Safe and Protected from Harm and Abuse in a Drug-Free Environment

Article Nine
Each Customer Has the Right to Receive Services in a Safe, Clean, and Hazard- 
Free Environment 
  
 Article Ten
Each Customer Has the Right to Have All Questions and Problems Addressed in a Timely Manner

Article Eleven
Each Customer Has the Right to Receive Service from Trained, Qualified, and Knowledgeable Staff 

Article Twelve
Each Customer Has the Right to Be Informed of the “Customer Appeal Process” and “Satisfaction Guaranteed” Policies

Article Thirteen
Each Customer Has the Right to Have Fun