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Tech Task Force Makes Recommendations

Eagan is believed to be the first city in Minnesota to develop a map specifically pinpointing how much high speed Internet access exists within its boundaries, and exactly where those fiber optic lines, digital subscriber lines, and wireless access points are.

 

That is just one of the outcomes of a study that began last May by a 15-member Eagan Technology Task Force asked by the City Council to make recommendations for the future.

 

The Task Force, which included representatives from small and large businesses, advisory commissions, and the chief technology officers of Northwest Airlines, Thomson West, and Blue Cross Blue Shield, inventoried Internet providers serving Eagan, sought community feedback, and studied wireless options, cellular phone service and potential roles for the City in spurring greater competition and service.

 

Among the key findings in its 87-page final report:

    

  • While large businesses and certain segments of Eagan enjoy a fiber-rich environment that would be the envy of other cities, some businesses have no affordable high-speed Internet options and only about 50% of residents and businesses have access to digital subscriber lines (DSL) through Qwest and other providers.
  • The City should work with existing providers to extend their services, and explore Wireless solutions to fill gaps in coverage.
  • It should call for proposals to create a citywide wireless network preferably operated by the private sector or as a public/private partnership.
  • Residentially, the Task Force concluded that Cable modem service is available to virtually every home in Eagan.
  • However, residents have significant concerns about price and a lack of competing Internet service providers.

 The Task Force recommended several goals including striving for a minimum of one high speed Internet provider for each address (business or residential) while working toward a higher goal of multiple providers for each address, offering a choice of price, and service.  Also at its January 11th work session, the City Council reacted favorably to four key recommendations: 

o       Because the technology changes so fast, forming an ongoing advisory body to ensure Eagan remains technologically competitive.

o       Issuing a Request for Information (RFI) to technology providers to fill existing gaps in Eagan and possibly provide citywide wireless coverage.

o       Continuing to press Qwest to fully deploy DSL within Eagan.

o       Directing the Telecommunications, Economic Development and Planning Advisory Commission to review existing city ordinances to determine what changes, if any, might be necessary to further encourage technology deployment.

"We are just absolutely delighted that some of the brightest technology minds at our largest corporations worked with city staff and small businesses to craft these recommendations,” said Eagan Mayor Pat Geagan.

Task Force member Rick King, Chief Technology Officer for Thomson Legal and Regulatory, returned the favor.  “I have lived in 13 states and worked with many different local and state governments.  I think Eagan is one of the finest run cities I have ever seen in the quality of its staff, goals, direction and vision.”

 

Task Force Chair and Eagan resident Tom Barott praised the role of city and the Northern Dakota County Chambers of Commerce in bringing large corporations in Eagan together, in some cases for the first time.  “We discovered,” said Barott, “that while our large corporations are extremely well served by abundant high speed Internet access, some of our smaller firms are not and our big companies have really stepped up to the plate to press the private sector to provide affordable Internet access to all of Eagan.”

 

From the standpoint of homeland security and redundancy the companies discovered common interest in not having all fiber paths route to Minneapolis.

 

For small businesses and residents, Wireless solutions hold great promise, despite issues of security and topography.  However, based on a cost analysis and the difficulty of staying current with technology, the task force unanimously recommended that the City not own a citywide wireless network, but rather actively work with the private sector to deploy an advanced stage wireless solution, perhaps utilizing city water towers.

 

Eagan's pursuit of next-stage wireless technologies will position the community in an increasingly mobile and connected world,” said task force consultant Bill Coleman of Community Technology Advisors.  “This approach will put Eagan's telecommunications services at the forefront and ensure that they stay there as new technologies emerge.”

 

But Community Development director Jon Hohenstein is most excited by the City’s new technology mapping capability and by the economic development opportunities  it presents.  Eagan is uniquely positioned,” said Hohenstein, “to show Internet providers exactly where expanded service is needed and to demonstrate the competitive advantage in information technology that Eagan offers to businesses who want to locate here.”

 

 

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