ICMA’s long-term commitment to helping public administrators innovate and adapt to meet the challenges of today and those beyond the horizon

ERAT will improve subnational-level service delivery in Indonesia by establishing governance systems to enhance oversight mechanisms and effectively manage key service processes.

Survey conducted by ICMA provides data on changing alternative service delivery trends due to COVID-19.

Summary of Survey Results

A special report, COVID19 and its Impact: Seven Essays on Reframing Government Management and Operations with essays from academic and government experts around the country.

The Center for State and Local Government Excellence has completed a collection of case studies on shared staffing in public health.

This month's "facts and stats" focuses on a recent summary report of the 2017 Alternative Service Delivery survey.

Summary of Research Results

How 11 Arizona communities share performance data and service delivery insights.