We asked our Members to share times when they've freaked out the rest of the room.

A brief case study of Crow Wing County's Pay for Performance initiative

Inspired by mentors to become more involved in ICMA, Cotter has become an ICMA Credentialed Manager, is an active participant in the Knowledge Network, and has served on multiple ICMA committees during his career. Cotter describes his service as "a small way to give back to the organization. Each ICMA member should seek to serve on a committee, board or other volunteer task force."

The goals of citizen engagement should be much deeper than what a local government can get through a simple public hearing.

Was last year a bad year for your credibility rating? If you’re honest, you might have to admit to a slipup or two.