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Civility, The Art of Positive Dialogue Resources

This educational session focuses on creating more effective communication by providing techniques to bridge opposing views among divided communities and opinion leaders. The following list of resources will help you create consensus in your workplace an community.

ICMA BOOKSTORE

MYB 2011

 “Reflections on the First Decade of the 21st Century: Leadership Implications for Local Government,” E-43677

MYB 2012

“The Politics of Apolitical Leadership: Professional Management in a Digital and Divided Society,” E-43686

MYB 2013

“Collaborative Governance and Leadership: A 2012 Survey of Local Government Collaboration,” E-43777

 

InFocus Reports 

Positive Problem Solving: How Appreciative Inquiry Works e-43673

The Power of Dialogue E-43446

The Fine Art of Managing Relationships E-43444

Effective Council Meetings E-43334

 

PM MAGAZINE ONLINE ARTICLES

October 2011 (pages 6–9): Trustworthy Leaders 

January-February 2012 (pages 12–14): Dealing with Public Mistrust 

July 2012 (pages 16–19): Civility: Nurturing It If Your Have It, and Resurrecting It Where It Has Died*

 

 

*Premium content available only to ICMA members.

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