As communities become more digitally connected, local governments must go beyond simply providing access—they must ensure that every resident, regardless of ability, background, or bandwidth, can participate meaningfully in civic life. This session will explore how forward-thinking municipalities are operationalizing accessibility, designing for digital equity, and rethinking public engagement to better serve all constituents. Through real-world examples and actionable strategies, participants will learn how to modernize their approach to service delivery and community outreach in a way that is inclusive, equitable, and aligned with the values of transparency and trust.

By the end of this session, attendees will be able to: 

• Define digital equity and explain its relevance to local government services and community trust.
• Identify practical strategies for embedding accessibility (e.g., ADA, WCAG compliance) into digital communications, websites, and civic processes.
• Apply inclusive engagement practices that reach underserved and historically excluded populations through both digital and offline channels.
• Evaluate their own community’s readiness to support equitable and accessible digital service delivery.

This webinar is complimentary thanks to the sponsorship of CivicPlus, who will have access to registration information.