Event Info


Eastern Time (North America)



Registration closed.

urban planning - people discussing about building construction

Event Details

In this webinar, you'll learn how to streamline your jurisdiction's development review process while enhancing customer service and improving communication.

When working with developers, most local governments have a review process in place to ensure compliance with zoning regulations and other laws governing construction projects. These processes are often difficult to navigate and burdened by an excessive amount of paperwork, among other issues that can hamper economic development and drive developers away from your community. However, there are a number of steps your jurisdiction can take to simplify and streamline these procedures, making them more painless for all parties involved.

Join Jim Nichols, ICMA-CM, Director of Master Developer Operations at Jacobs and an expert in public works projects and processes, as he reviews best practices for improving your local government's development review processes. You will discuss:

  • How to identify inefficiencies in your current procedures
  • Strategies for improving lines of communication between departments involved in the review process
  • How to improve customer service at each point in the process
  • The international perspective: practices being employed abroad that may benefit your community

New, Reduced Membership Dues

A new, reduced dues rate is available for CAOs/ACAOs, along with additional discounts for those in smaller communities, has been implemented. Learn more and be sure to join or renew today!