JOB SUMMARY

The primary job of this position is to provide professional level management and oversight to key programs and processes of municipal government. This is accomplished by exercising discretion and independent judgment in managing areas of responsibility; implementing goals, policies and priorities adopted by Town Council which are matters of great significance, interacting with the community, elected officials, participating in the annual budget process, and managing performance of subordinates and programs. This position is delegated authority regarding matters of significance including special projects for citizen outreach, community engagement, and volunteer logistics and coordination. The candidate must be highly motivated and strive for success by demonstrating Little Elm’s Core Values of Integrity, Customer Service, Efficiency, and Innovation.

EDUCATION/TRAINING/EXPERIENCE

Bachelor’s degree in public administration, or related field is required, and the successful candidate will possess a Master of Public Administration or related field is preferred. Previous municipal experience is required. Experience working in a City Manager’s office, which can include an internship or ICMA fellowship is preferred.

LICENSES OR CERTIFICATES

Must possess a valid Texas Drivers License.

LANGUAGE SKILLS

Ability to read, write and speak English fluently.
Ability to respond to common inquiries or complaints from customers, regulatory agencies or authorities, or members of the local business community.
Ability to effectively present information to elected officials and citizens.

OTHER SKILLS, ABILITIES & REQUIREMENTS

Outstanding interpersonal and customer services skills.
Ability to establish and meet deadlines.
Excellent communication skills and be comfortable with public speaking assignments.
Self-motivated.
Ability to establish and maintain good relationships with supervisors and other personnel.
Demonstrate a willingness to perform duties in a team environment.
Knowledge and skill in the use of a computer.
Knowledge of Microsoft Office Suite: Word, Excel, and other office oriented software.
Skills coordinating and managing multiple projects and/or assignments.
Skilled in the use of a variety of machines; including, but not limited to, personal computers, telephone, calculators, facsimile machine and copier.

REASONING ABILITY

Ability to interpret a variety of instructions furnished by management in written, oral, diagram, or schedule form.
Comprehensive ability to disseminate information quickly and perform tasks under pressure with short deadlines.
The ability to review processes and procedures and be able to identify opportunities for improvement or streamlining.

MANAGEMENT STYLE AND PERSONAL TRAITS

An honest person with the highest ethics and integrity.
Assertive person who respects the role of the Town Council, Town Manager, citizens, and community organizations.
Participative, flexible, and open style with the ability to work with employees at all levels of the organization.
A person who communicates effectively, both in writing and orally, and who can communicate in a public forum as well as with people of all backgrounds.
A person who can be diplomatic and politically astute.
An innovative individual who dedicated to continuous learning and process improvement.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various machines and/or equipment; and reach with hands and arms. The employee frequently is required to talk and hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Primarily conduct daily functions in office environment.

ESSENTIAL JOB FUNCTIONS

Leads and supports the development, coordination, and management of community-focused programs and initiatives that enhance public engagement.
Serves as a key liaison between the Town and the community by building relationships with civic organizations, neighborhood groups, and other stakeholders.
Manages communication with the public regarding complaints, concerns, and requests for information, ensuring timely and effective responses that build trust and foster transparency.
Plans, organizes, and implements events, workshops, and educational programs to strengthen community involvement and awareness.
Supports internal workplace culture initiatives, fostering a collaborative and inclusive environment that aligns with the Town’s mission and values.
Assists with the design and execution of internal engagement efforts, such as employee appreciation events, professional development opportunities, and internal communication strategies.
Performs project management, research, and coordination for assigned special projects and programs, ensuring alignment with organizational goals and community needs.
Develops policies, procedures, and programs as outcomes of assigned projects, prioritizing innovative and sustainable practices.
Prepares a variety of detailed reports, analyses, and documents to support decision-making and planning processes for the Town.
Participates in the preparation of the annual budget, multi-year financial plan, and budget document while managing departmental budgets and monitoring variances.
Coordinates and serves as a liaison to volunteer committees, including but not limited to the Youth Council and Citizens Government Academy Alumni.
Assists in the implementation and promotion of a town-wide volunteer program to expand community participation and engagement opportunities.
Provides guidance and support to volunteer leaders, ensuring successful execution of programs and initiatives.
Makes presentations to civic and neighborhood groups, promoting awareness of Town projects, services, and opportunities for engagement.
Facilitates and leads interdepartmental teams or committees to achieve specific tasks, objectives, or special projects that benefit the community.
Exercises independent judgment and decision-making in managing the annual Citizens Government Academy and overseeing various boards and commissions.
Attends regularly scheduled and special meetings of the Town Council, conferences, committee, and staff meetings, providing recommendations and insights on topics under discussion.
Investigates concerns raised by citizens, customers, staff, and council members, offering solutions and recommendations to address issues effectively.
Identifies opportunities for process improvement and implements innovative practices to enhance efficiency and service delivery.
Stays current on best practices in public administration, community engagement, and workplace culture to integrate fresh ideas into the Town’s operations.

E.O.E. The Town of Little Elm does not discriminate on the basis of race, color, national origin, sex, religion, age, disability or military service in employment or the provision of services.