Professional local government managers work to build communities we're proud to call home.

Ask any leader and he or she will tell you strategic planning is vital to the success of any business or organization. Planning provides a north star in which to guide long-term sustainability and future growth. In Painesville, OH, former City Manager Rita McMahon spearheaded an economic development strategic plan that made a significant difference in her city.

Hamilton, Ohio's city manager, Joshua Smith, has been recognized for his contributions to the city's economic development.

Calls to 9-1-1 by Upper Arlington, OH, residents were not always emergencies, and many came from the elderly, who made up a third of the city's population. These calls placed a burden on the city's fire and EMS services and personnel. Elderly residents in Upper Arlington now have a valuable resource to get the help they need in non-emergency situations freeing the city's emergency medical services to handle emergencies.

ck of stability can take a toll on children in the foster care system. Changing homes, lack of continuity, and having to adjust to new schools can all affect a child's performance in school.

One of the first half dozen local governments to launch a website in the late 1990s, Catawba County has long been a pioneer in the use of new technologies.

When Leamon Brice arrived in Davidson in 1990, the town of 4,500 was directly in the path of a wave of growth advancing north from Charlotte.

What would you do if your employees received poor customer service ratings?

Emergency medical service (EMS) handles many calls that may not meet the strict definition of an emergency, placing a significant burden on resources and required skilled staff to fairly triage the demands