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The Science of Service: Six Essential Elements for Creating a Culture of Service is the ultimate blueprint for any person or organization that provides service to the public. Offering practical solutions based on real-world experiences by a former government employee, this book is written in an easy-to-understand format with everyday examples, helpful tips and proven techniques for success. Improve the internal and external quality of service provided by your agency with this guide written for local, state, regional, and federal governments.
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