Displaying 10 - 18 of 168 results
How-to, Guide or Manual
Creating a Welcoming and Connected City

A primer on how local governments can build customer service into their daily operations and build an infrastructure to support excellence in service delivery.

Blog Post
Minneapolis 311 Director Sought
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Blog Post
Grand Rapids' 311 system becomes national model
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Blog Post
Core Competencies & Customer Service
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Blog Post
311/CRM systems and data mining: There’s gold in there
netforum_cfleming@icma.org

Local governments can learn a lot by mining 311/CRM data.

Blog Post
311/CRM systems and data mining: There’s gold in there
netforum_cfleming@icma.org
Blog Post
311 Customer Service Systems: Resources That Explain the What, Why, and How
admin
Blog Post
Deadline for 311 Comparative Survey Extended
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Blog Post
311 Positions Available in Philadelphia and Hampton
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