Describes Philadelphia's development and launch of a 311/CRM system.
Lancaster’s Civic Leadership Academy allows residents to learn about their city government by attending a weekly two hour class.
The article chronicles a municipal manager’s experiences with creating a sustainability agenda.
This document guides a resident of Windsor Heights through the duties and responsibilities of the Planning and Zoning Commission...
This brochure provided an example for engaging voters in issues and encouraging votes for revenue-raising bonds.