Describes Philadelphia's development and launch of a 311/CRM system.

Lancaster’s Civic Leadership Academy allows residents to learn about their city government by attending a weekly two hour class.

This document guides a resident of Windsor Heights through the duties and responsibilities of the Planning and Zoning Commission...

This brochure provided an example for engaging voters in issues and encouraging votes for revenue-raising bonds.

For municipalities looking to present core elements of their budget to the public and press, this 2009 budget-in-brief from the City of Minneapolis provides some guidance.

In light of recent natural and manmade disasters, residents are expecting greater notification of potential emergencies.