How to revolutionize the customer experience for your residents.

ICMA Executive Director Marc Ott discusses the 2018 conference in Baltimore, senior staff changes, organizational innovations, and other initiatives.

By Angelica Massey   With the Texas rain reminding me of Baltimore weather, I’ve been reflecting on my time spent there attending #ICMA2018. Thanks to ICMA’s Life, Well Run Student Photo Contest, I was able to attend the association’s 104th Annual Conference as a University of North Texas MPA student and representative of the city…

Four experts tapped to study pressing issues affecting local governments.

With limited resources, technology can help local governments do more. Here are three technologies that every government needs.

To map out the technology requirements your community needs, download the infographic titled On the Road to Digital Transformation: Transforming the Constituent Experience.

Hollywood, Florida, is testing an innovative new model for curbing domestic violence through an offender-focused initiative.

Nearly 3,500 convene in Maryland’s Charm City to exchange, gain knowledge on leading in turbulent times.

2018 Annual Conference session Building Innovation Ecosystems handout presented by AFI