2010 ICMA Service Awards

This paper, which will be discussed and presented at the 6th Annual Conference on Public Administration, in Caberra Australia ( October 2010),...

Leadership for a New Era Series

The 21st century requires agile, flexible, responsive staff to address the constantly evolving problems that face communities.

The 21st century requires agile, flexible, responsive staff to address the constantly evolving problems that face communities.

Large public sector organizations—government agencies, multilateral institutions, and non-profits—today face unprecedented management challenges, including entrenched organizational structures, complex stakeholder environments, and shifting regulatory regimes.