"They have nowhere else to go, but you can make it easy and efficient."
The Leadership Institute on Race, Equity, and Inclusion Fellows (2021-22) share details about designing and implementing their capstone projects and their lessons learned.
ICMA's second annual Equity Summit Shows How to Sustain Commitment to Advancing Racial Equity in Local Government
Local governments all over the world are taking an innovative approach to curating budgeting strategies that fit their communities, and we have gathered five standout practices that add an innovative touch to the budgeting process.
CTA-CBSI will build the Central Tibetan Administration’s capacity to effectively deliver services to Tibetans in India and Nepal and to strengthen community self-reliance.
ERAT will improve subnational-level service delivery in Indonesia by establishing governance systems to enhance oversight mechanisms and effectively manage key service processes.
How to take action and transform your culture from the prevailing to the preferred
How mid-sized Marion, Iowa, improved its public information request tracking and transparency
How customer journey mapping can enhance service delivery.