Many municipal leaders face limited resources and the challenge of gathering input from everyone in the community—not just the loudest voices. Community Heart & Soul is a nationally recognized process that helps town leaders engage residents, build trust, and shape actionable plans rooted in local priorities. Across the country, city and town managers are turning to Community Heart & Soul to help create stronger, more vibrant communities by putting residents at the center of decision-making. 

In this session, you’ll hear from Taylor Smith, Economic Development Director of Thomaston, Georgia, and George Needles, Borough Manager of Upper Chichester, Pennsylvania—two local leaders who have applied what matters most to their residents to everything from planning and parks to policy and public trust.
Learn how they integrated community priorities into daily operations, public planning, and economic development—and how you can do the same in your small city or town.

Objectives:

After attending this webinar, participants will be able to:

• Describe the Community Heart & Soul model and how it equips municipal leaders to meaningfully engage residents and build a shared vision for the future.
• Identify strategies to embed community priorities into municipal operations, planning efforts, and decision-making processes.
• Recognize the governance benefits of authentic community engagement through real-world examples—including capital projects, economic development, and strengthened trust.
   

This webinar is complimentary thanks to the sponsorship of Community Heart & Soul, who will have access to registration information.