River Falls, Wisconsin<br />Want to watch citizen engagement in action? In the City of River Falls, Wisconsin you can….on YouTube! City Administrator, Scot Simpson, and his team have developed a number of creative ways to reach out to River Falls residents and get valuable input from the community. Back In 2014, the city began producing one minute…

Roswell, Georgia<br />Attracting and retaining top-notch employees is a high priority for Roswell, Georgia City Administrator Kay Love and her staff. The local government measures its success in excellent customer service both internally and externally and having low employee turnover is one key metric. In order to get great results, the management team uses a number of…

A focus on infrastructure, crisis communications, public safety, and community engagement.

Oklahoma City, Oklahoma<br />By 2010, so many people had moved out of the core of Oklahoma City that neighborhoods were suffering from apathy, vacancy, and blight. The city assisted people with home repairs and made some small improvements, but these efforts were too scattered to have an impact. Recognizing the problem, the city council and the…

Details for students and recent graduates interested in applying for the Local Government Management Fellowship.

Raleigh, North Carolina<br />An innovative mobile phone application is helping the city of Raleigh, N.C., use crowdsourced data to respond to business and resident complaints about downtown cleanliness. The solution required teamwork among no less than four city departments but has already proven valuable by reducing litter complaints, providing hard data for budget decisions, and consolidating cleanliness…