Calls to 9-1-1 by Upper Arlington, OH, residents were not always emergencies, and many came from the elderly, who made up a third of the city's population. These calls placed a burden on the city's fire and EMS services and personnel. Elderly residents in Upper Arlington now have a valuable resource to get the help they need in non-emergency situations freeing the city's emergency medical services to handle emergencies.

This document is the winning submission for the Local Government Excellence Awards in Community Partnership Program Excellence Award (populations 50,000 and greater). 

This document is one of the nominations for the Local Government Excellence Awards in Community Partnership Program Excellence Award (populations 50,000 and greater)...

This document is one of the nominations for the Local Government Excellence Awards in Community Partnership Program Excellence Award (populations 10,000 to 49,999).

During the Monday morning keynote, diversity advocate, consultant, and author Vernā Myers urged ICMA Annual Conference attendees to get comfortable with being uncomfortable.

This conference document was used in the Transforming Organizational Culture session.

This conference document was used in the Our Role in Ensuring the Equal Rights and Social Inclusion of Marginalized Groups session.

This conference document was used in the Transforming Organizational Culture session.