This report provides managers with a primer on how local governments can build customer service into their daily operations.

Check out these resources to help you develop your counter terrorism plans.

See how scorecards, dashboards, and other visuals can help residents understand local government performance data.

When Leamon Brice arrived in Davidson in 1990, the town of 4,500 was directly in the path of a wave of growth advancing north from Charlotte.

By the early 2000s, Davenport was struggling with the cumulative effects of 20 years of population decline and economic stagnation. This open approach to government allowed residents to provide input on a redevelopment plant that changed the community.

If you were to create a new city from scratch, where would you begin? The city of Rancho Cordova, CA, was founded in 2003 and started by hiring one of the most innovative city managers in the country, making the town better for everyone.