When 311 systems started coming online in the mid-1990's, their function was largely to answer questions and submit service requests on behalf of residents.
Session: Low Tech Citizen Engagement Speaker: Wally Bobkiewicz, Erika Strolie Location: Evanston, IL ICMA's 99th Annual Conference in Boston MA
Session:The Future of the Profession and the Challenge of Culture Change...
session:Citizens, Unions, and Elected Officials: Broadening the Performance Measurement Audience