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Blog Post
The Changing Role of 311
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When 311 systems started coming online in the mid-1990's, their function was largely to answer questions and submit service requests on behalf of residents. 

How To Evaluate Your IT Department
Other Document
The Mobile Shift: Using Mobile Tablet Applications to Fuel Productivity and Provide Value

Session: The Mobile Shift: Using Mobile Tablet Applications to Fuel Productivity and Provide Value...

Conference Document
Effectively Capturing Business Intelligence Data

Session: Effectively Capturing Business Intelligence Data

Meeting Today's Needs and Preparing for Tomorrow: Information Management Framework
Other Document
Mostly Cloudy: A Technology Forecast for Cities

Session: Mostly Cloudy: A Technology Forecast for Cities

Leadership ICMA 2013 Capstone Project
Blog Post
Open Data – Can citizens and government employees work together?
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Blog Post
Top Five Blogs while ICMA was in Boston
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