In this article, the author explains that social media are not just a passing fad because they have the potential to reshape and improve civic engagement.

This document is a sample of Chesterfield County, Virginia's plan for their social media use.

This is the fifth Strategic Communications Plan for the City of Reno, Nevada and is designed to set out the objectives, messages, and strategies(...)

ICMA members are cautioned to think first about what they say or post on social networking internet pages.

Most municipal leaders understand that using the internet and its many applications should be a key public information strategy in 2009.

The author talks about how millennials expect constant access to the internet, social media websites...