To reach the most residents as quickly as possible during a severe storm, the city of Austin, TX used a social media strategy to enhance crisis communications.

A focus on infrastructure, crisis communications, public safety, and community engagement.

Handling any sort of crisis in your organization is hard, especially when it threatens to harm people or property, damages your reputation...

In the next few days, there will be a strong need for increased communication with citizens during Hurricane Matthew.

A session at the ICMA 2016 Annual Conference in Kansas City called “Maintaining Trust through Civil Customer Service” focused mainly on social media and digital tactics.

If you want a more engaging experience this year, we suggest the following.