North Hempstead's statistical report on service requests includes information on total overdue calls, total open calls, etc.

The fifth in-depth case study in the "Call 311: Connecting Citizens to Local Government" series.

This Data Report provides sample statistics on the Town's major service request areas: illegal dumping, sewer backups, vandalism, traffic signal issues, webmaster, and potholes.

Customer Service and 311/CRM Technology in Local Governments

This Feasibility Report was presented by the City Manager of Cincinnati to the Mayor and City Council

This Case Study from ICMA's Results Network profiles the city of Minneapolis, Minnesota, in its process of implementing a 311 system.