Displaying 118 - 126 of 168 results
Project / Research Report
Denver 311 Agency Report

This February 2010 report from Denver's 311 Call Center shows the breakdown of calls recieved by agency.

Project / Research Report
Denver 311 Agent Reports

This data report, generated by Denver's 311 call center, shows the breakdown of calls recieved in February 2010 by agent.

Case Study
The City of Minneapolis Relies on 311 Call Center for Disaster Preparedness and Response: the I-35W Bridge Collapse

On August 1, 2007, the City of Minneapolis leveraged its 311 call center to help respond to one of the City’s worst tragedies

Case Study
San Francisco Saves Time and Money with 311 Call Center and Self-Service Portal

On March 29, 2007, the City and County of San Francisco unveiled its new 311 Customer Service Center.

Case Study
Baldwin County Serves Over 15% of its Citizens Monthly through its Consolidated Call Center

On the shores of the Gulf of Mexico and Mobile Bay, citizens and visitors of Baldwin County, AL obtain quick and easy access to government services

How-to, Guide or Manual
Citizen Participation Processes

This brief guide touches on the importance of citizen input and citizen engagement when measuring the success or failure of a particular communications system.

How-to, Guide or Manual
Six Key Strategies

As the name implies, this short guide offers up six strategies for implementing an effective and integrated communications plan.

How-to, Guide or Manual
The Value of Integrated Technologies

This short guide from Citizen-Engaged Communities provides short, 1-2 paragraph blocks of advice on how to best connect your workplace communication into a single, integrated system...

Case Study
3-1-1 & CRM Used to Facilitate Relief Services in the Aftermath of Hurricane "Katrina"

While unaffected by the wrath of the natural disaster itself, the City of Hampton, VA was equipped to welcome roughly 500 evacuees...