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  1. Home

311 & CRM Systems

ICMA’s first National Study of 311 and Customer Service Technology made the association a national thought leader on centralized customer service centers.  ICMA’s research focuses on how 311/CRM systems contribute to improved customer service, facilitate greater citizen engagement, support performance measurement, contribute to better local government budgeting, and aid in emergency response and recovery.  Since 2009, ICMA has provided 311/CRM consulting services to local governments seeking to implement a 311/CRM system in their communities.

Submit a Document
Displaying 82 - 90 of 168 results
Kansas City 311 Action Center - Citywide Performance Indicators
Kansas City 311 Action Center - Weekly Service Request Report
Blog Post
Broken Windows
netforum_cfleming@icma.org
Mar 09, 2012
Blog Post
Data Analytics & Citizen Engagment
netforum_cfleming@icma.org
Mar 06, 2012
Blog Post
The Future of 311/CRM?
netforum_cfleming@icma.org
Feb 02, 2012
Other Document
311/CRM RFP City of Riverside, CA (Cost Sheets)

A sampe CRM RFP - Cost Sheets from the City of Riverside, CA.

Request for Proposal
311/CRM RFP City of Riverside, CA (Introduction)

A sample CRM RFP-Introduction from the City of Riverside, CA.

311/CRM Consulting Services RFP - Omaha, NE
Blog Post
In tornado's wake, the path to recovery
admin
May 25, 2011

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