Portland officials believe that this approach not only produced a more effective economic development plan for a lower cost, but also improved citizen engagement.

The study looks at local government websites because of their unique opportunity to connect citizens with both government and community.

To truly be successful you must enter the realm of community-owned processes, and be prepared to listen, listen, and listen some more.

Does your local government foster citizen engagement? An article based on ICMA's State of the Profession survey results offers food for thought.

Phoenix is the first municipality in the nation to launch a free application that allows residents with Droid phones to point, click and send photos of graffiti, over-height weeds, abandoned shopping carts and other blight violations to the city's Neighborhood Services Department.

Learn how your locality can use customer service as a unifying principle for change.

The 2010 event offers the perfect opportunity for you and your local government to celebrate and educate the public about what you do!

<p>Chesapeake, VA Takes a Tough Stance on Litter<br>
<p>CHESAPEAKE – The City of Chesapeake has launched a new anti-litter campaign aimed at combating this all too common problem today in cities across the globe. City Manager William Harrell and his Litter Task Force are educating citizens and business to be more responsible for their surroundings and help “Keep Chesapeake Beautiful” for years to come. <br>