ICMA will lay the groundwork for increased resident engagement and improved local service delivery in Kosovo.

I have the unfortunate (but correctable) habit of wading into projects—even my own—at step four or five and expecting the world to catch up with me. I have learned fairly recently that starting at step one often isn’t early enough, and that starting at Step Zero is the best predictor of success.  Labeled by our…

The City of San Antonio continues to use and update its visioning plan, SA2020. The city is making progress on school graduation rates, per capita income, health care access, and teen birth rates.

Results of a program to increase the resilience of Dominican communities to climate change.

Women and people of color are among the municipal leaders throughout Kershaw County. In all plans, projects and services, Kershaw County strives to accurately reflect residents and businesses.

Stockton’s efforts to build a culture of engagement have resulted in community-based programs and systems that are healing decades of trauma for individuals and communities, empowering students who have been historically marginalized and providing new pathways to higher education.

Southlake, Texas<br />Well-managed private- and public-sector organizations generally use some type of foundational management framework. More than a decade ago, the city of Southlake, Texas (pop. 29,000) adopted the balanced scorecard system as its foundational framework. This framework enabled the city to realize benefits from improved city council ownership, buy-in and support from boards and commission…

Police departments across the US are closing the gap on community relations by joining in on a social media lip sync battle. Is yours next?

These "must reads" bring you the most current and important community engagement ideas, insights, and leading practices.